Support Request
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Handling Rules & Warranty Terms

Support Request

How can we be of assistance?

It is important to provide a serial number so that we can process your request as quickly as possible. The serial number can be found on the back or underside of your device. It is an 11-digit number, which always starts with 20. Example: 201546 00589 . If you do not have a serial number, you can still proceed. However, please note that there may be delays and queries if the serial number is missing.

Please describe your problem or question to us in more detail. Providing us with more information helps us to respond more quickly and precisely to your request.

If you can provide us with log files, scans or other files that describe your error pattern in more detail, you can attach them to your support request here. Please make sure that no file is larger than 15MB

Fields marked with * are required. Please complete them.

Support Request