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Support Request
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Handling Rules & Warranty Terms

Product Support and Customer Service

In this section you will learn all about our product support and customer service.
Our team consists of highly trained professionals who will help you with any questions regarding our products.
From questions about warranty periods to detailed service inquiries, we look forward to hearing from you!


All our products are covered by DESKO product warranty. The product warranty period starts with the day of delivery. If you would like to learn about our extended product warranty options please approach our sales representatives.


If your device is damaged or broken, please fill in our repair request. The form contains a detailed description of our repair procedure.

If you have any questions about our repair process or how to fill out the form, please contact us at

Service Request

Is there anything else we can do for you? Please send us a service request!

Download Area

Do you need drivers or detailed instructions for a product? Just log-in to our download area and gain access to all important documents.

Statement from the DESKO management on the COVID-19 crisis

“DESKO is fully operational. We have taken all recommended actions to protect our team, partners, and suppliers from exposure to the virus.

Our office remains open and we continue our normal work routine. However, if necessary, DESKO is prepared for lockdowns as well. We have an established remote IT infrastructure and all staff can work from home if necessary.

Our supply chain remains intact. Since we already have large quantities of critical components in stock in Germany, we can bridge interruptions in international deliveries.

At DESKO, we are all committed to serving our customers and will continue to do so to the best of our ability. We are in this together, and we will keep you up to date with any new developments."

Alexander Zahn
DESKO Managing Director

Support & Service

Sprache: en