Product Support and Customer Service
In this section you will learn all about our product support and customer service.
Our team consists of highly trained professionals who will help you with any questions regarding our products.
From questions about warranty periods to detailed service inquiries, we look forward to hearing from you!
As a rule, all our products have a warranty of 24 months from the date of delivery. Special arrangements can be discussed in advance with our sales representatives.
If your device is damaged or broken, please fill in our repair request. The form contains a detailed description of our repair procedure.
If you have any questions about our repair process or how to fill out the form, please contact us at firstname.lastname@example.org.
Is there anything else we can do for you? Please send us a service request!
Do you need drivers or detailed instructions for a product? Just log-in to our download area and gain access to all important documents.
Statement from the DESKO management on the COVID-19 crisis
“DESKO is fully operational. We have taken all recommended actions to protect our team, partners, and suppliers from exposure to the virus.
Our office remains open and we continue our normal work routine. However, if necessary, DESKO is prepared for lockdowns as well. We have an established remote IT infrastructure and all staff can work from home if necessary.
Our supply chain remains intact. Since we already have large quantities of critical components in stock in Germany, we can bridge interruptions in international deliveries.
At DESKO, we are all committed to serving our customers and will continue to do so to the best of our ability. We are in this together, and we will keep you up to date with any new developments."
DESKO Managing Director